Help

Our Help page was developed to answer some of our customer's Frequently Ask Questions. If you are unable to find the answers to your questions here, please feel free to reach out to us by visiting our Contact Us page. You may also find answers to your questions in our Privacy Policy or our Terms and Conditions.

Why do you charge an Assembly Fee?

Our core business is building Custom PCs and it can be labour intensive. The Assembly Fee covers the following, but isn't limited to;

• Installation of the PC components in the PC case
• Cable management
• Updating the Motherboard BIOS
  
• Installation of the Windows Operating System
• Updating the Windows Operating System, Windows Defender and installing Device Drivers
  
• Testing the main PC components
  
• Getting the PC ready to ship to the customer

How much are your Assembly Fees?

Our maximum assembly fee is $299, however this is based on the price of your designed Custom PC:

• Up to $1999: $199
• From $2000 to $3499: $249
• Above $3500: $299
  

What Payment methods are available?

You'll have the ability to pay for your orders via Credit Card, PayPal, Bank Deposit and if available, Buy Now/Pay Later. Credit Card transactions will attract a 1.7% payment processing surcharge and PayPal transactions will attract a 2.80% payment processing surcharge.

What Shipping methods do you offer?

You can choose Australia Post's Parcel Post Service or Express Post Service.

What is the Warranty included with your PC Builds?

All PC Builds come with a 2 year return to base, parts and labour warranty regardless of the stated warranty period within the description of the components and products that are listed on this website. We will cover all shipping fees associated with returning the PC Build to AKALIA and then returning the PC Build to you once repaired.

Where components or products have a stated warranty period greater than 2 years, AKALIA will extend the return to base, parts and labour warranty to that component or product only.

Where components or products have a warranty period less than 2 years, AKALIA will cover the labour required to repair your PC Build if that component or product had failed outside it's stated warranty period of less than 2 years.

What is the Order Process?

When you submit an order, the Order Status is 'Order Received', from there the following takes place;

• At approximately 1pm (sometimes times earlier) each day, we begin to process new orders where by we order the components or products for your order from our supplier base. Once ordered, we will make your Order Status 'Components Ordered'. When the orders from our suppliers are submitted before 3pm, we would typically receive the components or products next business day.
• When we receive the components or products for your order, we will make your Order Status 'Components Received - In Full'. If for some reason we only receive part of your components or products for your order, we will make your Order Status 'Components Received - Partially'. Don't worry, typically we can begin to build your order without all the components or products on hand.
• When your order moves to the build phase, we will make your Order Status 'Build Started'. If we need to pause and return to your order at a later time or date due to component or product issues, we will make your Order Status 'Build Paused'.
• When your order has been built, we will make your Order Status 'Build Completed'. From here, we will begin the testing phase.
• Once testing has started, we will make your Order Status 'Testing Started'. Here we will stress test the major components (Processor, Memory and Graphics Cards) of your build to ensure quality and reliability. This typically takes 24-48 hours.
  
• When testing has been completed without fault, we will make your Order Status 'Testing Completed'.
• Once the build and testing is complete, we will make your Order Status 'Order Completed'. The order will be packaged and a request to our shipping partner to pickup your order will be submitted.
• When the order has been picked up from our shipping partner, we will make your Order Status 'Order Shipped'. You will receive tracking information.

What is the typical turn around time from making an order to being received by me?

Custom PCs

• From supplier(s) to AKALIA for Custom PC components for Custom PC Builds: 1-3 business days (from east coast warehouses).
• Build Process: Typically on the same day on which the Custom PC components are received from supplier(s).
• Testing Process: 1-3 days.
• Ready order for shipping: Typically on the same day when the Custom PC Build has completed testing.
• Received at Australia Post: Depending on the time of day, Typically on same day when the Custom PC Build has completed testing.
• Received by the customer: Refer to Australia Post's domestic delivery times here, a quick summary of these times can be read below.

Please note: all Custom PCs will be shipped from Fletcher NSW 2287 and the cost of shipping will be calculated at Check-out. If you're local to AKALIA, you have the choice of Pick-up or Free Delivery.

	Parcel Post	Express Post
New South Wales (Incl. ACT)	2-4 Business Days	1-2 Business Days
Queensland	3-5 Business Days	3-4 Business Days
Victoria	3-5 Business Days	2-3 Business Days
South Australia	5-7 Business Days	2-3 Business Days
Western Australia	8-16 Business Days	2-4 Business Days
Northern Territory	7-11 Business Days	3-4 Business Days
Tasmania	5-7 Business Days	3-4 Business Days

Monitors, Keyboards/Mice, Sound Products

• From supplier(s) to you (the customer): StarTrack Express typically 1-3 business days (from east coast warehouses)
  

What are your Bank Account details?

• Name: AKALIA
• PayID: sales@akalia.com.au, OR
  
• BSB: 062 836
• Number: 1033 5150
• Bank: Commonwealth Bank of Australia